service cloud specialist superbadge challenge 2

!Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Have a question about this project? I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Thanks a lot in advance. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I kept that particular module open one on screen while I walked through this step. Usually this is due to some pre-existing configuration or code in the challenge Org. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Thanks a lot because I asked SF support and got this answer which did not help me much. I am not sure what I'm doing wrong? You also get personal insight into the life of a Trailhead Baby! Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! If you want to check the support process' api name, you can extract via data loader. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I have the same problem, I have the same problem, could you solve it? Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Sales at Lychee shadow You write beautiful things. rebecca@capstorm.com. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Usually this is due to some pre-existing configuration or code in the challenge Org. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. This superbadge in specific helps building reusable granular components. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Luckily, the macros module was very fresh in my mind. advanced apex specialist superbadge solution. It is now working. Prework and Notes. I made two dollars today! I'm not sure I would have figured that out if I didn't stumble across this forum. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. This, like all superbadges, requires a careful read through the instructions prior to any clicking. What item is on your lightning Case page layout to show Entitlements? I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. 3. Thank you! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Sign in Tried it all, from custom : support profile to standard user, even admin. What am I missing? nay help is much appreciated. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Open a Case in the service console.2. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . "Not able to figure out what is wrong here. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Youll need to enable this whole feature before you start I wont give away what its called! Once this was done, I passed the 3rd challenge section. Trailhead Baby, THANK YOU SO MUCH!. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Challenge 4 Case Routing. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Service Cloud Specialist Superbadge Challenge 6. I had problem with the chart, now everything is correct. I like your blog.Devops Online Training in HyderabadLearn Devops Online. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Thanks! Ensure you set up the routing for Basic Cases properly." Back to the superbadge. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Search for an answer or ask a question of the zone or Customer Support. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. If you haven't taken the Onmi Channel module yet, now is a good time! I just finished the superbadge. I can't figure out what this error means. We recommend using a new Developer Edition (DE) to check this challenge. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Test it first by using real email addresses before you hit that button! Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Initial Response milestone- You only need 1 criteria. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. Thank you SO MUCH. No idea what is missing. any ideas? He laughs when I poke his nose and tries to take toys out of my hand. Will you be able to guide me? This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. I didn't change anything and retried the "Check Challenge" just now and it worked. For example, Basic vs Premier support. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Or "on demand email to case". Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. I've been stuck on this error message for two days! I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Install the unmanaged package from the prework if you haven't already. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Hello, I passed the first challenge but i still have a question. It has to be so simple. Stuck on Superbadge Apex Specialist Step 1? I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Its upsurd. Gosh how frustrating! I am getting this below error. Appreciate any help. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Thanks @ Tarik, the directions states to create two roles, which I did. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. for Challenge 7. I got the stages added - its the 'and assign' that's hanging me up. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Hi,Oh I got it! i could pass the challenge, so great to have some experts available like you! Add to Trailmix. I got it figured out. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. We can't find a field called 'Question Long Text Area'. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. You also get personal insight into the life of a Trailhead Baby! here is the complete guide for designers that will increase your knowledge. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. hours of inactivity vs hours of being created. We can't find the 'Customer Case Team' role. Click on the category and note the "group unique name" - verify that it is Billing_Topics. I even tried to create a new playground and start over (that only made things wose). Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Tonight's challenge involves the creation of two processes. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. "I have created the Entitlement Process named "Cirrus Support Process" twice now. I hope that you feel inspired. I'm STILL hacking away at this error message. Case organizers think about the language. Even after setting up support proc and presence status. Thanks for getting back to me. +12,700 Points +300 points. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I did add the things mentioned automated action in macro. No. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Hyatt Place New Taipei City Xinzhuang. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. We recommend using a new Developer Edition (DE) to check this challenge. The macro itself is working fine. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I am not intending to give out the answers, just a little bit of a nudge. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Go to a case- check the Status options. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Does this match the requirements? I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2.