Regus Online Account As you can see from your statement of account, available online (e.g.
Regus keeps its policy for payment from customers, only. Briana got my call. Absolutely unacceptable behavior. BBB is here to help. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Best, Lorraine Brule Global Customer Service at Regus. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family.
Regus | Serviced Office Space, Coworking & Virtual Offices Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Don't be fooled by that. I would recommend that anyone considering using this company to think again!
Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot And we have the solutions to help you work this way. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. 5. I cannot stress enough the lack of professionalism and poor service. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Our invoices are due on the payment date that is displayed on them. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? International Association of Better Business Bureaus. Using our center address on your website is illegitimate without an active agreement between us. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Regus helps businesses find and create the right workplace for their people. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. This will ensure the agreement ends at the current final date and will not renew further. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Contact the organizer to request a refund.
For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Office staff are always friendly. Paid for parking online and have now received parking ticket from private company. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. We did not put a "2000 dollars bill in front of you". And of course, they just charged me $244 for November. Verification can help ensure real people write reviews about real companies. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? October 8 I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Hi Mike, Im sorry if you felt the need to escalate this. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. We appreciate your business. Available for as little as a day, or as long as you need. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Regus Office rented: Wisma Atria Singapore We found a responsible person where we inform her about the problem. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Its an automated process. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Signed up for a membership because I needed a private office for a few days. Where appropriate, well also take steps to prevent the situation from happening again. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. My Regus ID: ********. It won't go in any direction! This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. We will then confirm your payment date and amount. He hung up my phone rather than transferring my call to them. We have office space and more to suit all budgets, in every city of the world. How BBB Processes Complaints and Reviews. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! September 14 Best regards,Michelle Spire. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. Share your photos and videos with others to prove the truth of your words. Setting up an automated payment is straight forward and can be done through the online portal. They charge your card for amounts more than stipulated on invoices! Turned up at 450 Bath Road, Heathrow. If you were to take direct space or a sublease you would also see these fees in your rent annually. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regus helps businesses find and create the right workplace for their people. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! It goes against our guidelines to offer incentives for reviews. Customer service is simply poor.
Regus Reviews - 265 Reviews of Regus.com | Sitejabber Its an automated process. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Overpriced, more than 10k THB additional service charge for only moving sofas into the room. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Originally, total costs 20k THB, but end up with 50k THB. One business week has passed since I post it here. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). This will surely increase the credibility of your complaint. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. 25% off. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. The complaint has been investigated and resolved to the customer's satisfaction. I would recommend that anyone considering using this company to think again! BBB Business Profiles are subject to change at any time. When could I get my retainer back? They are scammers, and incredibly dishonest. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Don't be fooled by that. I really thought that this company would be a good option for expanding our business. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. The company left an official comment to this complaint.
Regus Business Centre | Better Business Bureau Profile I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Location: Singapore Here is my summary to strive for a refund of the retainer. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82.
[Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) We ask all our customers to add an automated payment method to their account. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I got an email from trustpilot. Were clear about this from day one. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. This does not affect customers who have a permanent space as these are reserved specifically for them. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We may have received incorrect data. Setting up an automated payment is straight forward and can be done through the online portal. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. If it has been longer than 30 days, please get in touch so we can investigate further. Need to file a complaint? Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. A member of our team will get back to you as soon as we have the details. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. Suggested companies are based on peoples browsing tendencies. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Receptionist only can communicate by email, even for the most important things for your business. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Transparency is very important to us, and all services can be opted in/out through your online account. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Develop, apply and embed the knowledge and skills acquired by this program to your organization. It is IMPOSSIBLE to get them to stop charging. Ts and Cs apply. This complaint was posted by a verified customer. I really thought that this company would be a good option for expanding our business. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. BBB reports on known marketplace practices. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Remember me Our invoices are due on the payment date that is displayed on them. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. *T&Cs apply. A member of our team will get back to you as soon as we have the details. Regus flagged this review for containing harmful or illegal content.Read more. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Log in to access all our services and products Email. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. I would love the opportunity to help further but havent been able to identify your account. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. My contact end of March 2021. This course is a must for every manager who aspires to be a leader and a success in his or her career. I already enter my bank information twice. Anyone can write a Trustpilot review. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. this is absolutely gross and scam. After being in my new office they are increasing rent by 8.7%. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. As you did not process this correctly, the agreement continued an additional month. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. (Update) Do not delete my post! Unacceptable billing practices. Hi Hannah, Im sorry if you felt the need to escalate this. They signed me up for things that I didn't ask for - didn't realize it in the fine print. This will ensure the agreement ends at the current final date and will not renew further. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Transparency is very important to us, and all services can be opted in/out through your online account. Once they sell you something that will be the end of you being treated as a valued customer. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. All rights reserved. This company has the worst customer service I have ever experience in my life. This company has the worst customer service I have ever experience in my life. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Helpful (1) Alice C. on 9/22/20 Service 110 Value 107 Shipping 48 It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Get Regus can be contacted at (262) 832-3700. You should receive your refund within 30 days after your end date.
Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 They charge an excessive retainer fee.
Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. It can take many months and still not response. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. They signed me up for things that I didn't ask for - didn't realize it in the fine print. 2. I sent Regus how my retainer process is going? The additional increase in your monthly fee is due to the annual indexation. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. We have a team of specialists available 24/7 to help you find the best solution for your business. Company Name: Max Dragon Technology Because Regus prefers to hold that retainer as leverage over you.
Is Regus a scam or a legit company? | Regus Q&A - Sitejabber dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Interested in a new product or service?
Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. She promised me that I could get it on October 19 because it took 48 hours. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Theyre a great place to connect with colleagues, clients and other like-minded businesses. For a break between calls, browse the development's many shops and restaurants, or explore the . No staff available for contacting on the event day. They often do so without adequately considering the effect these changes have on people within the organization. We use dedicated people and clever technology to safeguard our platform. I was a customer with a licensing agreement set to expire on December 31, 2022. We will then confirm your payment date and amount. Regus lacks personal approach The centre's staff are friendly and helpful.