cqc interview preparation cqc interview preparation

Read best practices on hiring, onboarding and compliance in the healthcare industry. The only way to ensure that your business meets the criteria laid down by the CQC - and to pass the inspection with flying colours - is to integrate those criteria fully into every aspect of the service.. This includes an introductory virtual learning module, a practical checklist, and opportunities to commission in further expertise. Make sure review dates on policies are recorded and are fairly recent. For some it has led to the perception that the regulatory process and activities such as registration and inspections are going to be more difficult to navigate. Tel: 01244 445025 Consider why you are interviewing and your qualifications. Which means goodbye to sleepless nights. Scheduled (planned in advance by the CQC, but, Responsive (in response to a specific concern in relation to the service) or, Themed (in which the CQC looks at a particular area (for example, dignity and nutrition in NHS hospitals) in a variety of settings across the sector.. So be sure to check that any online tool you download covers all the relevant areas to be inspected, and choose your resources carefully. Engage with partner organisations such as HealthWatch and invite them to be mock assessors. This will include. "Staff treated people with dignity, respect and kindness. The overall idea is that an inspection should not be a tick box exercise but should be a holistic approach as to whether the service meets the new fundamental standards and these CQC 5 key questions are used to help an inspector assess this. Copyright 2022 CQC Compliance. Preparing for a CQC inspection is not a memory test but equally, it is good to be reminded of your achievements as well as the things that require further attention. We specialise in fast-tracking new applications so that you achieve your CQC registration as quickly as possible. How can Credentially support healthcare organisations with their Covid vaccination programmes? These inspections may be: The CQC will begin an inspection by addressing five Key Questions relating to the service under review. Such scenarios allow you to bring different elements of your training, knowledge and experience together. I was asked a series of lengthy competency based questions, all ok. If your ASC-WDS account is up to date, youll be able to find all this information in one place. They did accidentally send me the wrong assessment at first, I had to call them to correct it. Attitudes to equality and diversity may be the launch pad for an expansive conversation. Why is it important for this role. We can help. Success Stories | Excellence since 2012 0208 111 1188 | business@qmads.co.uk 10. Luton, United Kingdom. The CQC will certainly regard your background as very important. The lessons of this dental course are broken down in to separate interview questions and follows the format of: Further advice. Ensure staff have good stories to tell ahead of the visit. Spend time researching the company. Part 1 of the Act establishes the Care Quality Commission ("the Commission") and provides for the registration of persons . Candidates interviewing for Assistant Inspector and Inspector (Acute Hospitals) rated their interviews as the hardest, whereas interviews for Senior Analyst and Inspector roles were rated as the easiest. Although CQC inspections will vary according to the type of service being assessed, all inspections centre around 13 Fundamental Standards, below which no care provider should ever fall. ID to bring on the day (passport/driving licence). At the time of the inspection and after the inspection review has taken place, note which issues and areas of business are subjected to the greatest level of questioning. Q2. Paraded through a huge open plan office - gawped at - Then interview room with glass wall with blinds left open meaning literally hundreds of people could watch me being interviewed. Fusce mollis posuere urna, at rutrum sapien tincidunt a. Praesent mattis mauris massa, vitae luctus nisi finibus eget. The CQC will assess all health and social care providers against their compliance with the CQCs Fundamental Standards. As an internal candidate, I only really applied to gain more interview experience since there's no merit based promotion or real development opportunities in CQC. Leave your contact details along with a few lines about the nature of your enquiry and a specialist member of our team will get in touch. Consider carrying out a mock inspection. 7. Leave your contact details along with a few lines about the nature of your enquiry and a specialist member of our team will get in touch. You should be given at least two weeks' notice which you should use wisely to ensure you are as ready as you can be. You should be prepared to explain your interest in the opportunity and why you're the best person for the role. This should be read in conjunction with CQC Mythbuster No 35 - Fundamental Standards of Care. For GP and dental service providers there are no mandatory qualifications for registered manager. Level 2-3 Diplomas in Health and Social Care qualify holders for non-managerial roles and are a stepping stone to the higher qualification. CQC have guidance to help signpost to what you need here and here. This applies to the specific regulated . They are available from a variety of sources, and you can easily find checklists claiming to be official CQC inspection checklists for a range of services, from care homes to GP surgeries and dental practitioners. In luctus lobortis arcu, sit amet feugiat nunc blandit vel. The post holder will join a well-established MDT . Name* Its an extremely helpful document for anyone new to the inspection process, and should be the first port of call for any provider. Collect examples of good practice. Contact our team by emailing us at Skills for Care 2022. The list is almost endless. Find out more or enjoy a FREE trial of our CQC management system to see how QCS can help you save time, stay compliant and improve standards: Register for a free trial here: www.qcs.co.uk, Or Call one of our Compliance Advisors now on 0207 138 3078 or email: [emailprotected], Registration under the Health and Social Care Act 2008, Guide to the application process - Guidance for new registered managers, URL:http://www.cqc.org.uk/content/step-step-guide-applying-new-registered-manager, Step-by-step guide to applying as a new registered manager, Strengthening corporate accountability in health and social care: A consultation, URL:https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210734/Corporate_accountability.pdf. CQC Compliance Limited, 20 Grosvenor Pl, London, SW1X 7HN, CQC Compliance Limited, Woodhouse, Church Lane, Aldford, Chester, CH3 6JD. I interviewed at Care Quality Commission (Newcastle upon Tyne, England) in Sept 2018, Made late for start of interview due to inept checking of my ID & Right to Work documents. Practicing an interview with a housemate or friend is another effective way to practice your interviewing skills. if the practice is known as Dr XXXX and Partners and also The XXXX Health Centre make sure your policies reflect the practice as it is named on the CQC registration. Preparation is key, as the saying goes - fail to prepare, prepare to fail. 15. The process took 6 weeks. To find out more about the one-to-one interview preparation, please contact Georgina Turner (Inspired for Health) on 07849 389284 or email info@inspiredforhealth.co.uk. The possible questions that the CQC might expect prospective registered managers to have answers to: Questions about registered managers. This involves a telephone / video conference call that usually lasts around 2 hours and the preparation of a report outlining the answers that need to be given to CQC during your . ensure all premises and equipment are clean, secure, suitable and used properly. (Care Quality Commission) Performance management of the senior team. 5. What do we look for in Band 6 Nurses? Anyway, I knew I hadn't got the job before the interview was over. If you are also the nominated individual you also inherit all duties of supervising senior . Perhaps unsurprisingly, despite presentations trying to persuade staff in lower grades that this new role has a development path to be come an inspector for those who want it, not enough people applied by the first cut off date and so this was extended from December until after Christmas, meaning I didn't know if I'd passed the sift for a few weeks after I'd expected to. Showing the mindmap and resources that I have put together for my CQC interview. Identifying a person who can introduce the inspector to patients and staff, and for Attendees will understand successful approaches to being ready for inspection, how to prepare your staff team, and what you will be expected to evidence and how. tell me about a time you had to form a strong relationships with a difficult person? In August 2015, Marlborough Court received the top rating, outstanding, in a Care Quality Commission (CQC) inspection. Being a registered manager with CQC. All Rights Reserved. It turned out I should also have been sent my scores for the presentation and competencies and while these were sent on, without question specific feedback I know how badly I failed to make the grade but not what I can do to improve my answers in those areas. Interview involved very narrowly focussed competency based questions which I felt didnt help me to communicate my skills but it was my first ever comp based interview so Im no expert on them! Learn about the cookies we use on our website here. Can you evidence documents, DBS checks, right to work checks, certifications, training records, policies and reporting for CQC inspectors? These questions are concerned with whether the service is: How the Covid-19 pandemic is affecting CQC inspections. Eventually I received an invitation for an interview. Care providers should use this comprehensive CQC inspection checklist to adequately prepare and make necessary changes before the CQC inspector's visit. Much of this assessment process is subjective; its not a test to complete X questions in Y minutes, so there are no hard and fast rules. In the meantime, you will also be asked for some information . A Guide to Acing Your Interview and Negotiating Your Job Offer. Is all your documentation regularly kept up to date? It is testing, both written and verbal skills assessed - and can take 3 hours. 3. The mock interviewer can help give you notes on improving your answers or digging more in-depth for certain questions. To be successful, every practice or care home manager must understand the CQC standards and CQC KLOE (key lines of enquiry). I applied in-person. 4. prepare for the CQC fit person interview. Look up information for your sector, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. The CQCs Fundamental Standards of care deal with the following areas: Health and social care providers in England will need to have robust systems in place to demonstrate to the CQC that the Fundamental Standards are being met. ASC-WDS also gives users the option to share some of their data with CQC. Despite them offering it and me confirming I wanted it, no feedback has been provided a month later. At the start of the interview I was told that after the presentation I would be asked four competency based questions. The interview usually lasts for about 30 minutes but can be longer. Ensure that you have completed the must and should do actions from the last inspection. This may be a comprehensive action plan and some early wins detailing the actions you have taken. Ensure all services are undertaking what is required. The CQC will ask whether your practice is: 1. Jul 2014 - Dec 20162 years 6 months. Credentially is a registered trademark, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Care Quality Commission (Registration) 2009, Guidance for Providers on Meeting the Regulations. The process took 3 months. 135 538313. However, in practice the interview can be as short as half an hour and typically lasts an hour. CQC Interview Questions. Our fully customisable software will enable you to hire faster, reduce admin, control costs and - crucially - master CQC compliance. A set of four virtual one hourly sessions tailored to suit your needs and get you ready for CQC Interview. Flexible working; Generous pay package; Car allowance ; Paid millage at 45p per mile Opens the Fishbowl by Glassdoor site in a new window, How can you apply previous training to this post. Comprehensive, yet easy to use, this course equips . 1. They use predetermined Outcome Measures to analyse whether an organisation meets those standards, and will require documentary evidence to demonstrate whether these outcomes are being met.. Company registration number: 06278584, CQC Mythbuster No 35 - Fundamental Standards of Care, able to properly perform tasks that are intrinsic to their role, has the necessary qualification, competence, skills and experience to manage the regulated activity, has supplied documents that confirm their suitability, The Health and Social Care Act 2008 (HSCA 2008) (Regulated Activities) Regulations 2014 (as amended), Care Quality Commission (Registration) (Regulations 2009 (Part 4)), Individual policies, e.g. As senior leaders, you must be honest about challenges as well as success areas in your trust. The interview process The is a two-stage interview process via MS Teams with the first interview chaired by the Head of Operations, which you will be required to prepare a presentation and the second stage chaired by a senior manager and Director. For more information on how these cookies work, please see our Cookies Policy. Aenean et vulputate leo. The full name of the service provider and of any registered manager, together . Hi, new here. In those interviews I felt that the interviewers were actually interested in you as a candidate and asked additional questions to try and tease out the things they were looking for in their interview scoring. The first step you need to take when preparing for an interview is to review the job description. .vc_custom_1648903024873{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;border-radius: 10px !important;} Vestibulum ultrices augue vel est rutrum, eu semper odio blandit. The interview is not a test. Questions on Essential Standards of Quality and Safety Outcomes. 1. .ld_custom_menu_640075c132fde > li > a,.ld_custom_menu_640075c132fde ul > li > a{color:rgb(34, 45, 86);}.ld_custom_menu_640075c132fde > li > a:hover, .ld_custom_menu_640075c132fde ul > li > a:hover, .ld_custom_menu_640075c132fde li.is-active > a, .ld_custom_menu_640075c132fde li.current-menu-item > a{color:rgb(2, 195, 255);} If you agree, CQC use the information as part of their suite of intelligence to help inform their smarter monitoring approach. The cookies is used to store the user consent for the cookies in the category "Necessary". It can occur between military units, law enforcement and criminal elements, and in other similar situations.. Our CQC Registration service is designed to takeaway all the stress, we will do your Provider & Registered Manager Applications and prepare you for Interview. CQC Interview Questions & Answers Questions & Answers - within 24 Hrs. The CQC objective is to determine that you are the right person to be responsible for care services that look after the welfare of elderly and possibly frail, or otherwise vulnerable people. When I turned up for interview, one of the interviewers was running late. I just got offered a work from home position with HCA and was wondering what insurance plans they offer to employees, this will help me make my decision. Successful at that stage, I was offered an interview. The fit person interview is a competency-based one which aims to . We will support all aspects of your CQC registration application. Preparing for your CQC inspection checklist. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Duis libero dolor, congue et varius eu, placerat vel dui. in England charity no. Nam nec tellus ullamcorper, consectetur massa in, tincidunt justo. Didn't make me feel at ease at all, something I always make a conscious effort to do when I am on the other side. TIP #3 - Clinical Governance is an extremely important aspect of this role. Recruiting manager was good, apologetic and tried to be flexible. Triangulation of information is key to ensuring that the narrative of the organisation matches the lived experiences of staff, users and carers. The motivations of prospective registered managers are of great interest to CQC. Also was asked who your stakeholders would be, even though I mentioned some key ones in the presentation they wanted to know more! Where you have not, prepare a narrative for directors and staff, together with the action plan you have in place to address the issues, to share with the inspectors. We'd like to set performance cookies to help us to improve our website by collecting and reporting information on how you use it. You can expect to provide assurance that the registered manager is: Our website links to a very helpful documentdeveloped by our colleagues at Wessex LMC to help registered managers prepare for the interview, including some potential questions you may be asked. .vc_custom_1648903024873{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;border-radius: 10px !important;} If you answered a mix of 'yes' and 'no' then you need to improve compliance in time for your CQC inspection. Whats more, youll have peace of mind, knowing that your processes are not only robust, but CQC compliant. the Essential Standards of Quality and Safety that were replaced by the Fundamental Standards but it is still a really simple, practical guide to preparing for the interview and the kinds of questions the registered manager will be asked. Interview consisted of one competency based interview to last 45 mins. *It should be noted that during the COVID-19 crisis, CQC have released interim guidance notes and will approach each registered manager application in a pragmatic way to ensure they are carried out within government guidelines on managing the process during the pandemic.How long does the fit person interview last?CQC will usually ask you to allow two to three hours for the interview itself. Please confirm if you consent to the use of non-essential cookies on this website.Please note that performance cookies will be set only if you accept all cookies. Make sure all doors that should be locked are locked, sharps bins are stored and labelled appropriately and not over-filled, Make suredisposable curtains are labelled with the date and are within date. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Do you have a digital document management system in place to send and sign new or amended policies or documents to staff? These cookies will be stored in your browser only with your consent. We hope you find this checklist useful. Necessary cookies enable core functionality such as security, network management, and accessibility. Fusce elementum nisi purus, in malesuada nisi tincidunt sed. Aenean et vulputate leo. 1. Anyone who applies to become a registered manager of social care services, GP practices or dental surgeries will undergo an interview to help determine if they meet the regulatory requirements to manage a service. CQC Compliance Limited, 20 Grosvenor Pl, London, SW1X 7HN What are they proud of and why do they like working at your trust? 1. Whatever the outcome, I know that you are still working for my good and your glory. Interview started 20 mins late. The written test was not based on the area I was applying for but the point is to demonstrate you understand regulation. The process took 3 weeks. Received an offer but was unable to accept it as the post being offered was different from the job advertised. This incaludes personal tutoring of your registered manager in advance of your pre-registration interview, preparing policies and assisting with your DBS and CQC . CQC fit person interviews are generally held face-to-face at a CQC regional office. Personalised Care, Treatment and Support. So my manager mentioned on a 1:1 call that someone complained that Im posting too much on LinkedIn about wanting to find a new job outside of the company I currently work for. what legislation are you required to comply with in your current role and what legislation/regulations would you need to comply with as an inspector? Morbi in massa accumsan, congue felis non, accumsan ante. In the majority of cases, the CQC will carry out comprehensive inspections at least once a year (apart from dental surgeries, which are inspected bi-annually). CQC Registration Support 4. Safe? A lot of your interview preparation will depend on the specifics surrounding the job, the company, and even who is interviewing you and how. This type of question requires the ability to show a range of attributes, in particular your ability to plan and organise, inspire others, overcome . The hiring process at Care Quality Commission takes an average of 45 days when considering 23 user submitted interviews across all job titles. This interview was for a brand new post within CQC. Planning your responses can also help you answer with confidence, which may give you an advantage in the hiring process. I applied online. As they had a large number of people applicants I didn't receive my outcome for a fortnight. I interviewed at Care Quality Commission (Stratford, England) in Nov 2021. It means the inspector will have access to some information about your service prior to their visit. HR and recruitment and retention guidance, Looking after yourself and your colleagues, Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding, Social Care Day of Remembrance and Reflection - 17 March 2022, Being prepared for CQC inspection (Advanced), Developing new managers and deputies guide, Case studies: progressing into management, Community - Asset and strength based approaches, Social Care Workforce Race Equality Standard, Webinars to support leaders and managers from diverse backgrounds, Workforce planning, transformation and commissioning, Strategic workforce planning, shaping and commissioning, Person centred and community-based working - strength based approaches, Delegated healthcare interventions guide for social care employers and managers, Delegated healthcare interventions guide for care workers, Funded recruitment and development initiatives, Meeting and supporting winter staffing needs, Top tips for adult social care workforce retention, Inclusive and effective workforce planning, Recruiting and retaining staff from overseas, Safe and fair recruitment - gathering information, Valuable conversations: conversations that count seminar, Employers, organisation and training providers, Principles of Commissioning for Wellbeing Level 5 Qualification, Do Not Attempt Cardiopulmonary Resuscitation (DNACPR), e-End of Life Care for All (e-ELCA) eLearning programme, Supporting people with challenging or distressed behaviour, Supporting people with everyday technology, Person-centred approaches in health and care, Supporting people with COVID-19 challenges, Supporting sector bodies with workforce intelligence, Deployment of registered nursing associates, Quality assurance and continuous improvement, Post-qualifying standards supervisors pathway, AMHP workforce plan and service standards, Equality and diversity in mental health social work, New partnerships and integration models between health and social work, Social Work for Better Mental Health programme, The Community Mental Health Framework for Adults and Older Adults, The Independent Review of the Mental Health Act, Being prepared for CQC inspection (advanced). Questions were to be answered fully using the star method was helpful, Anonymous Interview Candidate in Stratford, England, I applied online. For example, the inspection team might look at how risks are identified and managed to help them understand whether a service is safe. Type of questions 3. 3. A question about how I'd improved a process. This online, verifiable CPD course tackles some of the typical questions that a CQC Inspector may ask a Registered Manager during their Registered Manager Interview. Mock CQC Inspection, Support for Adult Social Care Services Caring? Anyone working in the health or social care sectors in England will be familiar with the role of the Care Quality Commission, or CQC. Written assessment then onto a presentation and a competency based Q1. window.onload = function() { Calendly.initBadgeWidget({ url: 'https://calendly.com/cqccompliance', text: 'Book a Call', color: '#212d56', textColor: '#ffffff', branding: false }); }. Read expert tips on achieving 100% compliance and impress the Care Quality Commission. We will prepare you for your CQC interview by providing you written questions and answers CQC have asked our previous . Last We will undertake a thorough on-site review of the practice as part of the mock inspection. Learn about the cookies we use on our website here. Scandals about poor quality care have been attributed, in part, to regulatory failure and put the health and social care sector under significant scrutiny. Our CEO, Dr Kit Latham, explains all. 1079836. Anonymous Interview Candidate in Newcastle upon Tyne, England, I applied online. Tell me about yourself? London Office Applicants may be in the process of working towards the qualification rather than already holding it. Register for Free: Session 1 - Weds 22nd June at 2:30pmor Session 2 - Thurs 23rd June 2:30pm, Support for Primary and Acute Services It may also be useful to have a copy of the practice's Statement of Purpose to hand. Personal values and beliefs are central to determining who is a fit person to be a registered manager. After the inspection but before the well-led. A shame really that they are prepared to waste the time of external candidates when they could just have initially advertised the job internally. Copyright 2022 CQC Compliance. Their job is to make sure that care services are safe, effective, caring, responsive, and well-led. However, the CQC are still monitoring services in other ways, and responding to feedback and complaints as necessary. All Rights Reserved. In Newcastle and provided with location details for interview etc. Process consisted of presentation (10 mins), interview (45 mins) , and written assessment (90 mins) Presentation: In your role as an inspector, how would you demonstrate CQC's core values to your colleagues, stakeholders and providers. Every registered manager has to undergo the fit person interview to assess their suitability. Interview started 20 mins late. The CQC is the government body that monitors, inspects and regulates all UK-based health and social care services, to ensure that minimum standards of quality and safety are met at all times, for the good of patients and service users., This means that all NHS trusts, independent hospitals, GP practices, walk-in-centres, residential and nursing homes, home and social care providers, dentists, ambulances and mental health services in England are subject to regular CQC inspections. Read tips on recruiting nurses, doctors and ancillary staff into the NHS. You have to state what you think the priorities should be. How the Covid-19 pandemic is affecting CQC inspections. Ensure action is taken by the time of the well-led review. CQC provide a compliance assessment tool on their website which can be used as a guide, or care services can create their own to demonstrate quality assurance and how the service uses feedback.