Tune into our last eBay for Business podcast episode of 2022! If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. The criteria for Top Rated Seller is here: Top Rated Seller Program. Whether you need to accept the return depends on their reason for opening the return. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. But it is. Still, it wouldn't really matter what you put in the description. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. This was one of those times I was pretty happy I had taken photographs while I was packing it. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. You'll receive the return shipping label credit on your monthly invoice. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Once you've accepted a return, the buyer should send the item back to you as soon as possible. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Let the seller know how they can help resolve the problem. When you start selling on Ebay, decide if you are willing to take returns at all. The seller will also pay for return shipping. Open a case and try to work things out with the seller. I try to get them to give me the reason for the return. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. 114K subscribers in the Ebay community. Required fields are marked *. If you're not able to resolve things with the seller, you can ask us to help. And dont waste time taking packaging pictures I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. The seller has 3 business days to get back to you. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. There's no way around losing an Item Not As Described case. (MBG). Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them.
SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. If you know me, you know Im not one of those people. Select. How you request the return depends on how you bought them. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. In some cases, your response options may differ. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. If, after a few days, youre not happy with the sellers resolution, were here to help. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. This is how it is and one of the risks of doing business on eBay. Send you a message The seller may ask you for some more details about your return request. 01:47 PM If you choose to use your own carrier, we recommend using a tracked service.
eBay Buyer Protection for Buyers Were not perfect and we can make mistakes. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. NOTICE: 3D glasses are all different and must have a compatible TV set to work. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . International shipment of items may be subject to customs processing and additional charges.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have details about my terms with shipping, returns, freight shipping, and refunds. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them.
Item not as described but seller refuses to refund - eBay Knowing your shipping cost is critical to pricing your items right and maintaining your profit. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. If the return request is for Item not as described, I get them to let me know why they think it is not as described.
How to handle a return request as a seller | eBay This is a good option for low-value items. Welcome to the Shipping board! At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up.
Return Claim "Not As Described"? What Do You Do? - eBay - edited SelectExamples of alternative shipping arrangements below for more information. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". Copyright 1995-2023 eBay Inc. All Rights Reserved. You can still close it if things are resolved. 3. eBay will review your case and get back to you within 48 hours. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! You dont need a special printer or self-adhesive labels when printing return shipping labels. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com.
Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay If the problem is small, I take advantage of the eBay partial refund policy. You can always report the buyer later for misusing the MBG. For more details, please see our Condition of returned items policy. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. It may only be used to recoup losses when an item is returned used or damaged. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. Refund the buyer and get the item back. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Youll hear from us within 48 hours. Within our return policy, we state that return shipping is paid by the buyer. What if an eBay buyer damaged an item and wants a refund? If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Ebay sides with buyers in not as described claims. Find the item under Returns and canceled orders. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. (2) One does not activate this seller protection by calling customer service. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Here you can discuss all things shipping with other members. Covers your purchase price plus original shipping on virtually all items.
'Sitting duck' eBay sellers take a stand against the scammers So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. When a buyer opens a Not As Described case, the sellers options are few. When I have photographs of how I shipped my item, I will have those as proof. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described.
Solved: How to deal with "Item not as described" returns t - The Ebay Seller Refund for Ebay Product Not as Described Issue Say something like: There is a scratch on the back, please see photo #9 for details. When a buyer opens a return request the funds related to the sale may be put on hold. For more information, see our Condition of returned items policy. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Research your model before purchasing this because there will be no returns for buying the wrong item. Why was my refund less than the amount I paid? You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. - edited
Who pays for return postage for a "not as descibed item" - eBay As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. 01:47 PM. There are several ways you can send an item back to the seller. Very unfair on seller and ebay part. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. You don't accept returns in your policy, and the buyer changed their mind about a purchase.
How to Win at eBay: Returns - Ken Rockwell Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident.
Do you have to accept returns to sell on eBay? If you offered free shipping, you'll need to refund the buyer the full amount of the item. What do you mean by adding sold as is to your terms and policies? Something went wrong. This will help make you a top seller and keep money in your pocket! 01-08-2020 If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with.