company. A. milk producers* B. urban and suburban communities* C. coffee and tea growers* D. plastic-cover manufacturers; Difficulty: Easy Blooms: Understand AACSB: Ethics. In three to four sentences, describe the difference between legal compliance and social responsibility. He had a tire blowout while driving and crashed into a $1,400 fire hydrant. d. challenges in decision-making, which of the following best exemplifies what ancient athenian ethicists believed? Some prioritization is particular to An external stakeholder is someone who a company recognizes that makes decisions concerning operations. OSX Ethics TB Ch03 Defining And Prioritizing Stakeholders, Chapter 3: Defining and Prioritizing Stakeholders, Difficulty: Easy On one hand, Starbucks is frequently praised as a company that is committed to corporate social responsibility and stakeholder ethics when it comes to labor relations (Miles, 2012). How does a corporation prioritize stakeholder claims? Blooms: Evaluate D. rules*, What was the reason for Scarlett Johanssons withdrawal from a recent movie? Lorem ipsum dolor sit amet, consectetur adipiscing elit. Millennials are ten times more likely than older generations to change jobs, and 90 percent will change jobs within the first year. CSR ensures that a company is engaging in sound ethical practices and policies in accordance with the company's culture and mission, above and beyond any mandatory legal standards. Farmers supply the coffee grains and tea that are necessary for production. List and briefly describe the two types of virtues identified by Aristotle. Which. (Starbucks does not follow the traditional franchising terms.) Also, Starbucks faced the challenge of technology. All stakeholders must be treated the same. The following is a guide to engaging successfully with stakeholder groups. c. Citizens United Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Select the best answer. Caring about employees as well as how their customers is doing will always be worth it in the long run. At times, Starbucks has become embroiled in a range of political and social controversies as well (Freeman & Moutchnik, 2013). CAFOs are condemned by animal rights activists as being harmful to the While there are many disadvantages of job-sharing including need for additional supervisory time, possible disruption of work flow, scheduling challenges for training and meeting, but the worst one in my opinion is communication. How is Starbucks diversifying in India to fit into the local culture? Kroger take into account their suppliers, which include farmers. Operations Management questions and answers. Which of the following are steps in the MITRE stakeholder process? Their concerns are identified through data gathering and analysis, How will Starbucks determine if smaller express stores reduce client wait times after implementing its strategy? Berrett-Koehler Publishers. A. Consumer feedback on social media sites does not affect a company's prospects or status as ethical. The international standard providing guidance on social responsibility, called ISO 26000, defines a stakeholder as an "individual or group that has an interest in any decision or activity of an organization." Stakeholders may include s uppliers, internal staff, members, customers (including shareholders . AACSB: Real-world, C. greenwashing Starbucks Coffee Company supports its competitive advantages through the characteristics of its corporate structure. d. ethics does not apply to the commerce and money, ethics is the guising principle for dealing with others, how did Aristotle reconcile his distrust of business? c. is an unattainable goal of perfect virtue Building a trust with your customers through marketing is very important and I say this because first impressions determine whether or not a person will decide to buy your product. Additionally, Starbucks has also provided educational assistance to select employees by means of academic scholarships. In a short paragraph, explain how entrepreneurs can still remain ethical while focusing on profit. This button displays the currently selected search type. Blooms: Apply Employees are dissatisfied with the trust they receive from management and are seeking "representation" through unions. social media, they are apt to speak up about their customer experience. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. The Porter's Five Forces analysis of Starbucks Corporation shows that these competitors and related industry factors and market factors combine to create the strong force of competitive rivalry in the food service industry environment. operations (CAFO). b. globalization Which of the following does Starbucks consider to be a strong asset that helps it build its revenue gains? AACSB: Real-world, Difficulty: Moderate Another concern that has been raised by Starbucks employees involves the issue of job security and insecurity of hours. On the line before each of the following words, write S for singular or P for plural. Secondly, Starbucks Coffee Company is a big name and anybody loves to be associated with a big company. Fusce dui lectus, congue vel laoreet ac, dictum vi, ce dui lectus, congue vel laoreet ac, dictum vitae odio. Unless key leaders have a vision for the organization and themselves, and a path to achieving it, there can be no balance of beliefs about profitability and responsibility, or integration of business with culture. D. Evaluating the salary and benefits of senior management*, Which employee typically reports directly to a board of directors? One way to address the issue of shared responsibility between corporations and society is the implementation of a(n) ________. business and sustainability strategies. What CSR lesson did Starbucks convey when it closed its stores for a day? b. ethics is about what someone does a. Humongous Bank decides on a policy of holding 100% reserves. It is best for companies to avoid involvement in such controversies because of the polarizing effect they have on the general public and consequently on Starbucks customers and potential customers. A. AACSB: Reflection, Application, Difficulty: Difficult Consumer responsibility is diminished if advertising is directed toward children. 4 Consolidated net revenues increased 24% to $29.1 billion for the. B. which are the universal principles of behavior? The duty to obey a categorical imperative is irrespective of consequences. companies. D. her portrayal of the character offended stakeholders*, Which of the following is a resource made available to employees, in addition to salary? What is the projected market size and growth rate of the Decaf Coffee Market? Starbucks that would result in change to the issue of racism in America. Blooms: Remember premise by lawyers and legal-aid groups. There are may benefits owners receive from doing business as a corporate entity like Limited Liability, Perpetual Existence, Control, along with many others. b. means supporting dogmatic rationality The two complaints most frequently filed with the Equal Employment Opportunity Commission, which strives to eliminate racial, gender, and religious discrimination in the workplace, are sexual harassment and racial harassment. Starbucks operates in more than 80 markets, either in the form of direct company-owned stores or licensed stores. If the heirs of the business owner want to continue the business in their own names, they will be considered a new business, even if they are using the assets of the old business. Furthermore, there is What constitutes a reasonable profit may be unfair. ), Explore over 16 million step-by-step answers from our library, icitur laoreet. Too Short! : an American History (Eric Foner), Psychology (David G. Myers; C. Nathan DeWall), Biological Science (Freeman Scott; Quillin Kim; Allison Lizabeth), The Methodology of the Social Sciences (Max Weber). Starbucks Stakeholder Analysis. Over time, people change, technology advances just like it has in the past couple of years, and cultural mores shift. making sure the stores employees and the company policies were sensitive toward identifying AACSB: Application, Analytical, Difficulty: Moderate In several sentences, describe how ethical standards can shift with geography and time. Which legislation was passed in 2002 that mandates reporting transparency by businesses in areas ranging from finance to accounting to supply chain activities? The images of smoldering tank cars, plumes of thick black smoke and a charred rural Ohio town reeling from the fiery Feb. 3 Norfolk Southern train derailment have sparked calls for tougher rail . Nam lacinia pulvinar tortor nec facilisis. a. the responsibility a company has regarding justice and care Which is the best example of a recent company crisis caused by poor leadership? The principles of stakeholder ethics overlap with the parallel principles of corporate social responsibility. c. environmental tax Those men later settled Sample Answer: In May 2018, Starbucks closed its stores after an incident in which two African U.S. firms and their employees are allowed to use bribery in other countries if allowed by local legal and cultural differences. They have clearly defined symbolic speech and what type of symbolic speech is protected. a. an enumerated power listed in the constitution in the Bill of Rights Many people now a days are very open-minded and whether you like it or not, it is just the reality of todays society. Describe the steps in the MITRE stakeholder process and provide an example. In the early 21st century, a slow but gradual change has taken place in the corporate world concerning questions of business ethics. For Starbucks, its major stakeholders include employees, customers, suppliers and stockholders. b. standards of behavior Stakeholder management and CSR: Questions and answers. D. Present information to the board of directors. Today, Starbucks hosted its 30 th annual meeting of shareholders virtually. b. Samsung's warned customers that the machines could tip over Supply Chains Act also implicates the welfare of stakeholders. This incident caused a global a. honesty and integrity b. virtue ethics and utilitarianism c. loyalty to management d. respect for business diversity honesty and integrity True or False: The environment is not considered a stakeholder false Labor union membership remains much higher in Europe and other Group of Seven countries than in the United States, in part because some of those countries allow managers to be members of the union. Starbucks Corporate Technology's BI & Analytics team works to achieve this . (Select all that apply. It must determine which are Nam lacinia pulvinar tortor nec facilisis. reidentify stakeholders. Enacted in 1966, which of the following laws is the most important U.S. law forbidding cruelty to animals in laboratory settings? governance. It is important for executives to interact with outside-environment stakeholders such as media and government. These are standard stakeholders of almost every business that operates in the United States or overseas. Mansell, S. (2013). An employee who works in the graphic design department of a large advertising agency most likely cannot moonlight after business hours for a friend's ________. stakeholders. Provide at least two examples of how employees' expectations of work have changed in modern business. It is important to focus on employees and customers when considering the ways in which Starbucks is impacted by the principles of stakeholder ethics. According to the I/O Model of Above-Average Returns, which of the following steps should Starbucks complete immediately before implementing a strategy? a hypothetical situation in which rational people can arrive at a contract. b. the doctrine that a corporation has some of the same legal rights and responsibilities enjoyed by natural persons AACSB: Application, Ethics, Difficulty: Moderate Which intellectual, emotional, and social human trait affects all decision-making, including ethical decisions? Most business organizations hold three different kinds of beliefs about themselves. c. the theory that global wealth is static and prosperity comes from wealth through extraction * Which of the following are Starbucks' key stakeholders? Applying the big box store example from the chapter, which conflicts demonstrate that stakeholder claims vary? Blooms: Apply Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Describe what type of goal each is. c. Compute and plot the A, B, and C zone boundaries on the p-chart.